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1.0
Details
I ordered prescription sunglasses for a vacation and chose priority shipping which promises delivery in 10-14 days. Today is day 14 and they have not even shipped from Zenni yet. Their site lists the order as 'manufactured' but not shipped. Have contacted customer...
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2 comments
Anonymous
#1662790

Why would you wait until just before a vacation and then use an online glasses vendor rather than a brick and mortar?

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Review
#1178215 Review #1178215 is a subjective opinion of poster.
Service
Zenni Optical Shipping Service
Cons
  • Order not delivered as promised
Reason of review
Problem with delivery
Preferred solution
Deliver product or service ordered
Tags
  • Shipping
Back in early October I ordered a pair of wire-rimmed glasses for almost $30. I bought one of their "premium" frames thinking I'd get a better product (ha!). When they finally arrived, the lenses were two different shapes. One was completely round, and the other was an...
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1 comment
zenniopticalCares
#1409693

Hi, we were sorry to learn that your experience with Zenni was not as you had hoped. Since your order number was not included with your comment, we are unaware of the issue you are experiencing.

As a courtesy, we urge you to telephone us at 1-800-211-2105 or email at service@zennioptical.com to describe this, with your order number, we're happy to look into it. Thank you!

Zenni Optical

Review
#1154807 Review #1154807 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Reason of review
Bad quality
4.9
Details
I am a first time consumer with Zenni, I called twice for assistance as I needed help with the measurements, which are in mm.The gentleman that i spoke to was extremely helpful-very patient, but I was still concerned that I ordered them correctly. When I received my...
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1 comment
Anonymous
#1379855

This is a complaint website.

It is not here for apple polishing or free advertising.

Tell us about someone who insulted your or a crummy business that swiped your money.

Review
#1115537 Review #1115537 is a subjective opinion of poster.
Service
Zenni Optical Customer Care
Pros
  • Good quality
  • Cheap eyeglasses
Reason of review
Good quality
Tags
  • online eyeglasses
1.5
Details
The glasses I ordered are optically very uncomfortable and unlike any other pair of glasses I have ordered and worn from a range of other suppliers. Also I found the overall build quality to be poor and not in line with the price they charged. When I contacted Zenni to...
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Review
#1074564 Review #1074564 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Cons
  • No refund
  • Poor product quality
  • Obstructive customer services
Reason of review
Return, Exchange or Cancellation Policy
Loss
$140
Preferred solution
Full refund
Tags
  • online eye glasses
  • Zenni
  • No Refunds
  • Poor Quality Glasses

Zenni Optical - Terrible, terrible. What a waste of my money

1.0
Details
First time ordering. Have waited 3 weeks. Called several times to see where they are. Just say they are being made, then they will be there soon. Online chat is a joke. Nobody there . Now i get a email saying they lost my glasses in transit, they will have to make them again. Are you joking? Called , waited 20 min to get through. Of course he cant speak english barely, and says they have no suoervisors on to speak to. I will never order with them again. Its a joke, im out 100 dollars.
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Review
#1057985 Review #1057985 is a subjective opinion of poster.
Product
Zenni Optical Sunglasses
Reason of review
Order processing issue
1.6
Details
Zenni Optical - Sunglasses Review
Ordered prescription sunglasses. Plastic frame lasted less than 6 months before it broke. Ordered 2 more of same frame since lenses were new. Received frames and determined lenses were cut too large and for the frame. Zenni Optical has stretched the plastic frame to...
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Review
#982115 Review #982115 is a subjective opinion of poster.
Product
Zenni Optical Sunglasses
Reason of review
Bad quality

Zenni Optical in New York, New York - Zenni Online Optical Store

5.0
Details
I bought glasses from Zenni and was told on the phone by the customer service rep that I would get a full store credit if I should need to return them for any reason. When I did in fact need to return them, they did not give me a full credit even though the glasses were in perfect condition. So they lied. When I wrote to complain to the company that I was not told the truth, they referred to their policy of partial credit which was written on their website. Fine, but I do not like being TOLD something on the phone that contradicts the store policy. To me that is deception. Tell the truth, especially when the customer asks!
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Review
#666846 Review #666846 is a subjective opinion of poster.
Pros
  • Fast
Cons
  • Wasting my time
Reason of review
Poor customer service
Loss
$40
Preferred solution
Let the company propose a solution
Tags
  • optician
2.0
Details
Shoddy work not worth the cheap price. We ordered two pairs of glasses with an identical prescription. We received two pairs of glasses with slightly different prescriptions. When worn, one pair would result in slightly blurred vision, dizziness, etc so we took them...
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Review
#644718 Review #644718 is a subjective opinion of poster.
Cons
  • No accountabilty defective product
  • Poor quality
Reason of review
Bad quality
Loss
$43
Preferred solution
Full refund
Tags
  • online eyeglasses
2.3
Details
I was so excited to get prescription glasses at such cheap prices. A year ago, I bought one metal and two plastic framed glasses. I wore the metal pair for about a month when one of the lenses just fell out. I thought that maybe a screw had come loose but that's not...
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Review
#617545 Review #617545 is a subjective opinion of poster.
Pros
  • Cheap eye glasses
Cons
  • Almost no warranty
  • Poor quality
  • No accountabilty defective product
Reason of review
Bad quality
Loss
$50
Tags
  • Glasses Online

Prescription Glasses Review

I ordered glasses and they were wrong prescription and mailed them back with order information but still haven't gotten my $20.90 refunded to my account .
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Review
#531822 Review #531822 is a subjective opinion of poster.