Not resolved
1.4
Details
Customer service
Delivery Service
Diversity of Products or Services
Equipment Quality
Exchange, Refund and Cancellation Policy
Product or Service Quality
Reliability
1 comment

I have ordered 5 pair of glasses from this company. Never again.

I sent them an email message they say they never received, I was told the frames that did not fit as advertised would not be replaced. the other 4 were fine, these were not. so, if you want to order from a vendor that is not sympathetic, will not provide great followup care, and will not help in any circumstance, I would order American. apparently, the owner that owns the company is a big fight with her husband.

He probably is not any happier than I am. I will not order from this company again.

the service representative would not even provide the contact address for the company and the reason was that it was a "private company". Actually, a company that I will not bother again.

Thomas w Kauffman, DDS

Product or Service Mentioned: Zenni Optical Eyeglasses.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $100.

Preferred solution: Full refund.

Zenni Optical Pros: Four pair ordered were fine.

Zenni Optical Cons: Order not delivered as promised.

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Anonymous
#1527107

this appears to have been resolved and they have agreed to extend the warranty period for another week. I am hopeful I can get another replacement pair. will provide update when issue is finished.