Resolved
wendy e Qsc

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Verified Reviewer
| map-marker Atlanta, Georgia

Resolved: Trying to finish purchase process

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Updated by user Apr 30, 2023

Company resolved the issue.

Original review Mar 29, 2023
I could not process the application for payment. It kept saying your email or password is incorrect. Then I called she answered the phone immediately. She was nice to say are you a new customer. I said yes. She said at the top of on the right is create new account. I tried it. It processed and went through.
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Sanjana Nkp
map-marker Wasilla, Alaska

Need glasses re-shipped

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My glasses were mailed to the wrong address and have been sent back. I need them re-mailed using UPS or someone like that.
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Anonymous
map-marker Thunder Bay, Ontario

Receipt

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Company is great! Highly recommend! Delivery was good tracking was easy, and the product was as promised!
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Anonymous
map-marker Augusta, Georgia

I am waiting for 2 weeks now for my glasses ! I have emailed and gotten no response and can’t get a person to find out why I haven’t received my glasses yet

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I was trying to check on my order and get a tracking number. I never received a email to confirm my order that was placed a week ago today . My email is Klawandus2@***.com
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Sheila T Dyg

This review is from a real person who provided valid contact information and hasn't been caught misusing, spamming or abusing our website. Check our FAQ

Verified Reviewer
| map-marker Philadelphia, Pennsylvania

Trying to order glasses

Cant get into my account. I know I havent ordered anything for a long time. An I am 74 years old, an not as computer literate as orthers.
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User's recommendation: Need to talk to customer service

Anonymous
map-marker Springfield, Massachusetts

Return

YOUTH SIZE IS NOW TOO SMALL FOR MY SON :( I HAVE NEVER BEEN PISSED WITH THIS COMPANY. I HAVE CONVERTED 100'S OF PEOPLE TO ZENNI BELIEVERS. OUR SCHOOL ALONE HAS HELPED SO MANY KIDS BC OF ZENNI. THANK YOU
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User's recommendation: ADMIT WHEN YOUR SON IS GROWING UP :(

Anonymous
map-marker Myrtle Beach, South Carolina

Resolve problem

I got the wrong Rx . This has been months ago. I keep getting invalid email notice when I enter and password. I have 150$ credit. If not resolved please refund my money.
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Briseyda Lmw
map-marker Tampa, Florida

TERRIBLE OR NO CUSTOMER SERVICE

I cannot see out of one lens of my glasses purchased. I need that one Lens redone and mailed out to me. The prescription is wrong.
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User's recommendation: Buy your glasses at Payne glasses just as cheap with service

Rebecca H Bat

Frames

I had a wonderful customer service representative! Great service.i look forward to doing more business with this amazing company!
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Pros:
  • Help

Preferred solution: Frames

Nellie F Igd

Order number O466939****.1

I need to know which exam this is for because I 2 pair of glasses. The other number is o466939****.2
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Anonymous
map-marker Ogden, Utah

Very unsatisfied with service and glasses

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Glasses were not what I wanted they wouldnt turn into sunglasses in the car which is the only reason I purchased them. Very poor customer service
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User's recommendation: Don’t use them

1 comment
Karsynn Bsy

This is your fault for not being aware of what you are buying. Most people know that "transition" lenses do not change in a vehicle because the vehicles windows block the light waves needed for the glasses to transition into sunglasses.

Nadalie Esn

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Verified Reviewer
| map-marker Attleboro, Massachusetts

Want to order not sure how

How to need to know price and need no line bifocals and blue tint with anti reflector and no fog want to make sure they will be for me I like the starting price
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Anonymous
map-marker Luling, Louisiana

Mistake

This screen was a mistake and I do not know where it came from. Zenni is the greatest!! Keep up the great worl
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Anonymous
map-marker Miami, Florida

Defect glasses

Bought a pair of glasses for my husband. This is the first time, I used Zenni. Well, one of the glass was mysteriously broken the lenses. Can be replace without a cost?
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Matilyn D

I need to speak to a person to get codes if needed!

Getting wrong number for pissedconsumer.comp the number I was given does not work I am wanting to talk to a PERSON and am getting very agitated!!
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Preferred solution: I want to place an order but have questions about different Cyber Monday texts!!