Contact Information

Zenni Optical Phone Numbers

Toll-Free Number:

  • (800) 211-2105

Customer Service:

  • (800) 211-2105
  • (720) 907-9398
Write review

does not support this feature.

Currently you can call only US numbers.

Zenni Optical Email:

Corporate Office Address:

ZENNI OPTICAL, INC
448 Ignacio Blvd
Novato, California
United States

Fax:

(415) 883-7020

Other Info:

Hours: 5am - 9pm PT every day

Press Inquiries Only: press@zennioptical.com

Help in Social Networks:

Summary of Zenni Optical Customer Service Calls

31 TOTAL
CALLS
16% SUCCESSFUL
CONNECTIONS
03:56 AVG CALL
DURATION
22% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Customers Contact Zenni Optical to Ask about:

Return/ Replace Question:

  • “Return”
  • “Return glasses”
  • “I returned a pair of glasses and was supposed to receive the save a store credit that has not shown up yet and I was also supposed to receive a replacement pair of frames that have not shown up yet”

Request for Information Question:

  • “How to order the right size frame”
  • “Trying to order eye glasses”
  • “Order”

Shipping and Delivery Question:

  • “My order not processed or shipped over 1week”
  • “No delivery”
  • “To complain about my ENTIRE experience with the company TRYING TO GET HUSBANDS GLASSES HES ALRESDY PAID GOR AND SHOULDNT OF HSD TO REDUCE SLL THE ECTRAS HE WANTED AND ORDERED THE FIRDT TIME . WOULD LIKE SOME KIND OF COMPENSATION FOR ALL THE ***”

Website/ Application Question:

  • “I can't make my order.”

Product/ Service Question:

  • “My prescription is totally wrong” , Review # 1485649

Other Question:

  • “New glasses”
  • “Trying to order eye glasses”
  • “Ayuda con receta”

Zenni Optical Rating Stats

2.1 out of 5 stars
based on 35 reviews
See all 55 reviews

Rating trend

About

Zenni Optical Return Policy
This will result in one lens being thicker than the other. Please review The Customer's entry and let Zenni Optical know if this is correct. The Customer have used an email and/or password that does not match Company's records. Please try again. www.zennioptical.com has compiled a list of commonly asked questions for The User's convenience. If The User of Website are unable to find the answer to The Customer's question, please contact www.zennioptical.com for further assistance. www.zennioptical.com encourage The User to upload The Customer's photo, but it's not required. However, using a photo of The User of company services will be a much better guide to how the glasses will look on The Client's face than using a photo of a model. While taking The User's photo, The Customer will want to make sure that The Customer's face is straight on and level, with The Client's pupils clearly visible. If The User of Website want a super light frame, go with one that's 15 grams or lower.Titanium frames are generally very light.
Zenni Optical Terms of Service
To read more: https://www.zennioptical.com/terms-of-use
Zenni Optical Privacy Policy
To read more: https://www.zennioptical.com/privacy-policy
Zenni Optical FAQ
To read more: https://www.zennioptical.com/c/faq
Top Zenni Optical Services

Customer Care, Shipping Service

Top Zenni Optical Products

Eyeglasses, Sunglasses, Coupon

Zenni Optical Pros and Cons

Pros: Prices, I liked that i had an option to order glasses online, Price, Fast, Cheap eyeglasses

Cons: Terrible refund and repair policy, Order not delivered as promised, Poor product quality, Obstructive customer services, No accountabilty defective product

Summary

Zenni Optical is an online store that provides a wide range of glasses and accessories for men, women and children. The assortment includes various eyeglasses for men, women and kids, sunglasses, clip-ons, eyeglass chains, cleaning and repair kits, swim and ski goggles, eyeglass cases and many more. High quality of products and competitive prices make Zenni Optical one of the most popular stores. At Zenni Optical customers can find classic and unusual eyeglasses. It doesn’t matter whether you are looking for prescribed eyeglasses or ones to complete your look - Zenni Optical has any kind of eyeglasses you need.

Zenni Optical reviews and complaints

Zenni Optical is ranked 55 out of 634 in Medical Supplies and Equipment category

Area Served

USA

Payment Methods

MasterCard

Edit Description

Zenni Optical Stats

Filter Reset Filter by range.
  • Day
  • Week
  • Month
Level of detail.

Number of Reviews

No reviews for this period.

Number of Comments

No comments for this period.

Number of Calls

No calls for this period.

Compare Zenni Optical to

Companies are selected automatically by the algorithm. A company's rating is calculated using a mathematical algorithm that evaluates the information in your profile. The algorithm parameters are: user's rating, number of resolved issues, number of company's responses etc. The algorithm is subject to change in future.



Report
Write a review
Do you have something to say about Zenni Optical? What happened? What can we help you with?
Submit review Don't show this popup