Zenni Optical Phone Numbers and Emails

Toll-Free Number:

  • (800) 211-2105

Customer Service:

  • (720) 907-9398

Zenni Optical Emails:

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Zenni Optical Contact Information

Zenni Optical Website:

Zenni Optical Help Center:

Corporate Office Address:

Zenni Optical, Inc.
150 Alameda Del Prado
Novato, California 94949
United States

Other Info (opening hours):

Hours:

Daily: 5 am - 9 pm (PT)

Fax:

+1 (415) 883 7020

Zenni Optical Rating Based on 56 Reviews

Rating details

2.3
more details
Customer service
Product or Service Quality
Value for money
Price Affordability

Rating stats

Rating trend

Summary of Zenni Optical Customer Service Calls

310 TOTAL
CALLS
04:36 AVG CALL
DURATION
20% ISSUES
RESOLVED

Top Reasons of Customers Calls

Consumers Call the Most From

Why Do People Call Zenni Optical Customer Service?

Request for Information Question:

  • “Need help with placing an order”
  • “Want to check on certain items and prescriptions”
  • “I just wanted info about my order.I got the info on a timely manner.All is good!”

Return/ Replace Question:

  • “I am trying to return an order. I paid the $1.00 , now what”
  • “Return glasses”
  • “Return credit”

Shipping and Delivery Question:

  • “Delivery”
  • “My order hasn't arrived can't login”
  • “Order still hasn't shipped after two weeks”

Product/ Service Question:

  • “Wanting to order and have a question about previous text I received about the cyber Monday sale, but 2 get 1 free and some percentage off. I don't see it now, do I need a code. I need to speak to a person and not pay a fee”
  • “Glassed photochromic lens not working.”
  • “Trying to place order and don't know if it went through”

Website/ Application Question:

  • “Site is to complete”
  • “Website”
  • “The website says my Address is incorrect because I live on campus”

Payments and Charges Question:

  • “Need Copy of my bill for insurance”
  • “Billing info”

Account Question:

  • “Need to transfer prescription to new account”
  • “Account verification”

Refund Question:

  • “Refund”

Activation/ Cancellation Question:

  • “Cancel my order”
  • “Cancel orders”

Other Question:

  • “Prism prescription”
  • “Incorrect glasses”
  • “To Verify my order is for distamce”

About

Zenni Optical Return Policy
This will result in one lens being thicker than the other. Please review The Customer's entry and let Zenni Optical know if this is correct. The Customer have used an email and/or password that does not match Company's records. Please try again. www.zennioptical.com has compiled a list of commonly asked questions for The User's convenience. If The User of Website are unable to find the answer to The Customer's question, please contact www.zennioptical.com for further assistance. www.zennioptical.com encourage The User to upload The Customer's photo, but it's not required. However, using a photo of The User of company services will be a much better guide to how the glasses will look on The Client's face than using a photo of a model. While taking The User's photo, The Customer will want to make sure that The Customer's face is straight on and level, with The Client's pupils clearly visible. If The User of Website want a super light frame, go with one that's 15 grams or lower.Titanium frames are generally very light.
Zenni Optical Terms of Service
To read more: https://www.zennioptical.com/terms-of-use
Zenni Optical Privacy Policy
To read more: https://www.zennioptical.com/privacy-policy
Zenni Optical FAQ
To read more: https://www.zennioptical.com/c/faq
Zenni Optical Pros and Cons

Pros: Prices, Price, I liked that i had an option to order glasses online, Good quality, Fast

Cons: Poor product quality, Terrible refund and repair policy, Poor customer service, Order not delivered as promised, Obstructive customer services

Summary

Zenni Optical is an online store that provides a wide range of glasses and accessories for men, women and children. The assortment includes various eyeglasses for men, women and kids, sunglasses, clip-ons, eyeglass chains, cleaning and repair kits, swim and ski goggles, eyeglass cases and many more. High quality of products and competitive prices make Zenni Optical one of the most popular stores. At Zenni Optical customers can find classic and unusual eyeglasses. It doesn’t matter whether you are looking for prescribed eyeglasses or ones to complete your look - Zenni Optical has any kind of eyeglasses you need.

Zenni Optical reviews and complaints

Zenni Optical is ranked 115 out of 1090 in Jewelry and Accessories category

Area Served

USA

Payment Methods

MasterCard

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