Not resolved
Product or Service Quality

I ordered prescription sunglasses for a vacation and chose priority shipping which promises delivery in 10-14 days. Today is day 14 and they have not even shipped from Zenni yet.

Their site lists the order as 'manufactured' but not shipped. Have contacted customer service twice - first time 3 days ago and actually reached a live person who promised to follow up with the lab and send me an email update - never received. Second time was forced to leave a message which generated an automated email response. No way I will have these glasses for my trip.

- Pissed consumer here. Why does my response have to exceed 100 words?

Product or Service Mentioned: Zenni Optical Shipping Service.

Reason of review: Problem with delivery.

Preferred solution: Deliver product or service ordered.

Zenni Optical Cons: Order not delivered as promised.

  • Shipping
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Why would you wait until just before a vacation and then use an online glasses vendor rather than a brick and mortar?


Hi, we want to thank you for your comment which gives us an opportunity to address this matter. And we were very sorry to learn that your experience with Zenni was not as you had hoped.

We have checked and found you have contacted our customer service to address the matter.

If you still have any questions, please feel free to telephone us at 1-800-211-2105 or email at service@zennioptical.com. Thank you!

Zenni Optical