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Zenni Optical in New York, New York - Zenni Online Optical Store

5.0
Details
I bought glasses from Zenni and was told on the phone by the customer service rep that I would get a full store credit if I should need to return them for any reason. When I did in fact need to return them, they did not give me a full credit even though the glasses were in perfect condition. So they lied. When I wrote to complain to the company that I was not told the truth, they referred to their policy of partial credit which was written on their website. Fine, but I do not like being TOLD something on the phone that contradicts the store policy. To me that is deception. Tell the truth, especially when the customer asks!
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Review
#666846 Review #666846 is a subjective opinion of poster.
Pros
  • Fast
Cons
  • Wasting my time
Reason of review
Poor customer service
Loss
$40
Preferred solution
Let the company propose a solution
Tags
  • optician
I ordered twice from these folks. The first time I made an error inputting my prescription data so I ordered another pair thinking I would use the frames when the second pair wore. Got my nice new glasses for $8., $12.95 including shipping. Everything was fine until...
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3 comments
Anonymous
#733757

I have 2 pair from Zenni, one Progressive and one just for reading. Both have Anti-Reflective coating.

Neither of these have any reflections around the edges but I do know what your talking about as I have another pair from another online vendor that produces colorful reflections around the edges. They are all the same type frame and very similar so I'm unsure why one pair produces them and the others done but I don't.

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Review
#149772 Review #149772 is a subjective opinion of poster.

Contact Zenni Optical Customer Service

Mailing Address:
ZENNI OPTICAL, INC
448 Ignacio Blvd
Novato, California
United States
Phone:
(800) 211-2105
All Zenni Optical Contacts

Zenni Optical Products and Services Reviews

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