Zenni Optical Reviews in New York, New York
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(2 of 55 reviews match)
Zenni Optical in New York, New York - Zenni Online Optical Store
I bought glasses from Zenni and was told on the phone by the customer service rep that I would get a full store credit if I should need to return them for any reason. When I did in fact need to return them, they did not give me a full credit even though the glasses were in perfect condition. So they lied. When I wrote to complain to the company that I was not told the truth, they referred to their policy of partial credit which was written on their website. Fine, but I do not like being TOLD something on the phone that contradicts the store policy. To me that is deception. Tell the truth, especially when the customer asks!
- Wasting my time
Reason of review
Poor customer service
Let the company propose a solution
I ordered twice from these folks. The first time I made an error inputting my prescription data so I ordered another pair thinking I would use the frames when the second pair wore. Got my nice new glasses for $8., $12.95 including shipping. Everything was fine until...
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