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Ordered two pair of glasses contrary the frames are too tight and cannot be adjusted. There is nothing in the description that says the frames CAN NOT BE ADJUSTED. Frames CAUSE severe headache! BEWARE! Everything is made in China and this is not disclosed anywhere on...
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#1247958
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Zenni Optical - Refused responsibility for glasses they knew could easily break.
Zenni Optical - Refused responsibility for glasses they knew could easily break.
DO NOT BY GLASSES from these people if you are not prepared to buy another pair within the year. I bought my third pair of glasses from Zenni six months ago. Three months ago a lens chipped on the bottom edge. Now I have multiple chips by the temple. I have been...
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1.3
I liked
  • Price
#1240711
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I ordered glasses for my 6 year old daughter who cannot see without glasses. I have tried multiple times to contact them and just to be lied to be the company. Then when I finally did get to talk to someone i was treated like a fool who didnt know anything. When I...
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1.0
I didn't like
  • Order not delivered as promised
  • Obstructive customer services
#1240330
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I've been a customers for years and the quality is very poor now, I bought 2 of the same frame that has some crystal stone that came off already. I called them they offered me to buy 50%off. The lens are cheap glass, it get scratched in few days. the frames don't last...
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1.3
#1235557
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Zenni Optical - Blinding

3 pair...not any match my prescription....doctor told me to return or trash them.Save your money folks
#1231601
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I recently ordered 2 pair of glasses, one with their free UV blocker and one with the $16.95 blue UV block. The free block tints the lens yellow and the blue block tints them green. Family members have ordered from Zenni previously and the lens were clear, as they...
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Anonymous
Anonymous

It is almost impossible to chat online or get them on the phone.

2.7
#1219622
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Zenni Optical - Waste of Money & Time
I ordered my glasses a month ago in 3 days. The glasses arrived in a week or so but they lenses were blurry. I took them to my eye doctor to test the lenses, they told me Zenni made 3 mistakes! The first Zenni phone rep was rude, lazy, and stupid. I called back and got...
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1.8
#1199333
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You find Zenni Optical coupons to use and when you get to the end of you order they don't accept any of them, no matter which one of them you use. If those coupons are not legal, they should tell the website that has them, to take them down. Nothing but bait and...
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Anonymous
CitizenOfTheUS

ZenniOptical has NOTHING to do with coupons you get from 3rd party sites. If it doesn't come directly from Zenni (ie on their website or in an email from them), it's not a "ba...

2.9
I liked
  • Prices
I didn't like
  • No discounts accepted
#1191890
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I placed an order with Zenni for progressive bifocals with prism, only to find out "we don't offer prism in progressive bifocals." I entered my information WITH prism. Apparently when I added the progressive lenses, the ordering system removed the prism, although it...
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1.8
I didn't like
  • Poor customer service
#1184907
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I ordered prescription sunglasses for a vacation and chose priority shipping which promises delivery in 10-14 days. Today is day 14 and they have not even shipped from Zenni yet. Their site lists the order as 'manufactured' but not shipped. Have contacted customer...
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zenniopticalCares
zenniopticalCares

Hi, we want to thank you for your comment which gives us an opportunity to address this matter. And we were very sorry to learn that your experience with Zenni was not as you ...

1.0
I didn't like
  • Order not delivered as promised
#1178215
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