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Made My son glasses wrong and expected me to repay for another pair. I will never order from this site again. Made My son glasses wrong and expected me to repay for another pair. I will never order from this site again. Made My son glasses wrong and expected me to...
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#1383700
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I ordered glasses and did not get them so when I called they said they did not find my account but they took the money out of my bank .I have a bank statement with the withdraw on it ' so I called and was told I was not a costurmer.and they cant help me .so tell me...
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zenniopticalCares
zenniopticalCares

Hi, thank you for posting your complaint, which gives us an opportunity to address this issue. We were sorry to learn that your experience with Zenni was not as you had hoped....

I didn't like
  • I dont care foe it at all
  • Order not delivered as promised
#1345882
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I HAVE PURCHASED GLASS,E BEFORE FROM ZENNI.I AM TRYING TO LOG IN ,I FORGOT MY PASSWORD. TRIED RESETTING IT BUT IT WON,T TAKE MY NEW PASSWORD , I HAVE BEEN DOING THIS FOR 3 DAY,S I HAVE TALKED TO YOUR CUSTOMER SERVICE PEOPLE AT LEST 4 DIFFERENT TIME,S, HAVE GOTTEN 4...
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zenniopticalCares
zenniopticalCares

Hi, thank you for posting your complaint, which gives us an opportunity to address the issues you mentioned about the customer service experience you had and your impression o...

#1323514
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I paid for expedited shipping one full week ago. I expected the glasses to arrive by now since customer service told me on the phone that they most likely would. Now customer service just told me that they shipped them to an office in California (which seems dishonest...
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1.3
#1314796
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I have ordered 5 pair of glasses from this company. Never again. I sent them an email message they say they never received, I was told the frames that did not fit as advertised would not be replaced. the other 4 were fine, these were not. so, if you want to order from...
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Anonymous
thomas kauffman

this appears to have been resolved and they have agreed to extend the warranty period for another week. I am hopeful I can get another replacement pair. will provide update wh...

1.4
I liked
  • Four pair ordered were fine
I didn't like
  • Order not delivered as promised
#1313143
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I bought a pair of glasses online in November. I had never done this before. After a couple of months the screw holding the glasses onto the frame started getting loose every few days. Recently, around July 17th, the earpiece broke in half. I called the company, and...
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1.0
I didn't like
  • Poor product quality
  • Terrible refund and repair policy
#1308698
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Zenni Optical - Cheap made

After only 3 month's the rubber strap that holds the lens in my frames broke valled zenni optical and they yold me they only have a 30 warranty. Every other optical i ha e ever used has a 1 year warranty after spending $168.00 for these flasses and only lasting 3 months I will never recomend zenni optical
1.0
Details
Additional Services
Customer service
Equipment Quality
Exchange, Refund and Cancellation Policy
Insurance Plans Acceptance
Prescription Services
Product or Service Quality
Reliability
Value for money
#1303515
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Zenni Optical - Awful

The product is garbage in every way. Received bent (unfuxable), hugely oversized, ugly frames, and wrong lenses. Zenni refused to refund. The 50% refund is a joke. Avoid this ripoff company!!! CHEAP, CHEAP, CHEAP garbage!!!
1.0
Details
Customer service
Exchange, Refund and Cancellation Policy
Value for money
#1295421
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I am partially blind and desperately needed glasses to replace a scratched pair (one eye only). The pair that arrived was unusable. I can see better with nothing than with this pair. The lens is very flat and thick. Bizarre. The person helping me with the order...
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Anonymous
Anonymous

Try Costco.

1.0
I liked
  • I liked that i had an option to order glasses online
I didn't like
  • Extremely poor quality glasses that arrived
#1294516
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GLASSES GREAT FOR VISION PART BUT PAYED EXTRa for finger print and dirt r not sticking$16.95 worth nothing expect refund and I am trying to order a new set of sunglasses not veryeasy ls advise about credit and reorder tks RON BANK WOULD ORDER AGAIN BUT NOT WITH EXTRAS...
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#1286754
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