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Zenni Optical - Question?

3.5
Details
Zenni Optical - Question?
On September 19 I ordered my glasses online, this is the second time I have done this process. Yesterday I received the lenses because I paid the priority shipping, only that the lenses arrived with permanent black Tint and I requested that the change be made when one went out in the sun, also another thing is that the left-sided lens arrived. With a little detail. That is why I am writing to you to know if I can return you and make the correct change, if I need to pay again or what guarantee we have when making these purchases online, I am really satisfied with the service of being able to do it from home, that is why I write and I am looking forward to your response. Concepcion Paz pazcony07@yahoo.com.mx Thank you
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Review
#1665773 Review #1665773 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Pros
  • Fast
  • Prices
  • I liked that i had an option to order glasses online
Reason of review
Damaged or defective
Loss
$95
Preferred solution
Let the company propose a solution
Tags
  • Glasses Online
Resolved Featured
1.9
Details
Zenni Optical - Poor quality control and refused a replacement

Update by user Sep 13

I sent an email to Zenni customer support with the screenshot of review I uploaded. They promised to send the replacement right away. However, the received replacement has a slight difference in lens shape as well, but not as much as the original.

Original review posted by user Aug 14

Out of the box, the...
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Review
#1622535 Review #1622535 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Pros
  • Price
Cons
  • Quality control
  • Customer service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
Tags
  • online eyeglasses
  • Poor Quality Controls
1.5
Details
Zenni Optical - Refused responsibility for glasses they knew could easily break.
Zenni Optical - Refused responsibility for glasses they knew could easily break.
DO NOT BY GLASSES from these people if you are not prepared to buy another pair within the year. I bought my third pair of glasses from Zenni six months ago. Three months ago a lens chipped on the bottom edge. Now I have multiple chips by the temple. I have been...
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Review
#1240711 Review #1240711 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Pros
  • Price
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
1.6
Details
Zenni Optical - Waste of Money & Time
I ordered my glasses a month ago in 3 days. The glasses arrived in a week or so but they lenses were blurry. I took them to my eye doctor to test the lenses, they told me Zenni made 3 mistakes! The first Zenni phone rep was rude, lazy, and stupid. I called back and got...
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Review
#1199333 Review #1199333 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Reason of review
Bad quality
1.6
Details
Zenni Optical - Sunglasses Review
Ordered prescription sunglasses. Plastic frame lasted less than 6 months before it broke. Ordered 2 more of same frame since lenses were new. Received frames and determined lenses were cut too large and for the frame. Zenni Optical has stretched the plastic frame to...
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Review
#982115 Review #982115 is a subjective opinion of poster.
Product
Zenni Optical Sunglasses
Reason of review
Bad quality

Contact Zenni Optical Customer Service

Mailing Address:
ZENNI OPTICAL, INC
448 Ignacio Blvd
Novato, California
United States
Phone:
(800) 211-2105
All Zenni Optical Contacts

Zenni Optical Products and Services Reviews

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