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Resolved Featured
1.9
Details
Zenni Optical - Poor quality control and refused a replacement

Update by user Sep 13

I sent an email to Zenni customer support with the screenshot of review I uploaded. They promised to send the replacement right away. However, the received replacement has a slight difference in lens shape as well, but not as much as the original.

Original review posted by user Aug 14

Out of the box, the...
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Review
#1622535 Review #1622535 is a subjective opinion of poster.
Pros
  • Price
Cons
  • Quality control
  • Customer service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
Tags
  • online eyeglasses
  • Poor Quality Controls

Zenni Optical - Question?

3.5
Details
Zenni Optical - Question?
On September 19 I ordered my glasses online, this is the second time I have done this process. Yesterday I received the lenses because I paid the priority shipping, only that the lenses arrived with permanent black Tint and I requested that the change be made when one went out in the sun, also another thing is that the left-sided lens arrived. With a little detail. That is why I am writing to you to know if I can return you and make the correct change, if I need to pay again or what guarantee we have when making these purchases online, I am really satisfied with the service of being able to do it from home, that is why I write and I am looking forward to your response. Concepcion Paz pazcony07@yahoo.com.mx Thank you
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Review
#1665773 Review #1665773 is a subjective opinion of poster.
Pros
  • Prices
  • I liked that i had an option to order glasses online
  • Fast
Reason of review
Damaged or defective
Loss
$95
Preferred solution
Let the company propose a solution
Tags
  • Glasses Online

Zenni Optical - Terrible! Made in China and caused issues with my eyes.

1.0
Details
I returned the glasses due to them causing issues with my eyesight. Zenni were not helpful and I had to take out a paypal case to get resolution.
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Review
#1639363 Review #1639363 is a subjective opinion of poster.
Cons
  • Terrible refund and repair policy
Reason of review
Warranty issue
Preferred solution
Never deal with Zenni ever again
Tags
  • online eye glasses
  • Glasses Online
  • Zenni
  • No Refunds

Zenni Optical in Tucker, Georgia - CHEAP HAS A PRICE - Risky to do business with

1.0
Details
ZENNI does not guarantee quality of product or service. Will imply any error in fulfilling Rx is customer misconception or customer fault. Only provides 50% refund with 30 days of purchase, however, it takes 2 weeks to fulfill order, so customer only has 2 weeks to return or settle a problem with order. Therefore Zenni does not fully back product or service, claiming work is "custom". Off-shore customer service may be difficult to communicate with. One lens in pair of glasses was missing the Rx! Eyeglasses have no value if Rx is wrong and company has a poor refund policy plus makes it difficult to repair their error.
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Review
#1674814 Review #1674814 is a subjective opinion of poster.

Zenni Optical - Crap sunglasses & won't refund

1.3
Details
Sunglasses look like color was sprayed on. NO QUALITY CONTROL. Need them for Spain but no time to dither around with company that doesn't care about quality control. Totally useless $128 for all the "premium" add-ons! I hate these glasses and cannot use them. They must have too many customers so i'll save them from ever having to bother with my needs again.
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Review
#1584593 Review #1584593 is a subjective opinion of poster.
Pros
  • Cheap eye glasses
Cons
  • Terrible refund and repair policy
  • Extremely poor quality glasses that arrived
Reason of review
Bad quality
Loss
$130
Preferred solution
Full refund
Tags
  • online eye glasses
  • Glasses Online
  • Zenni
  • No Refunds

Zenni Optical in League City, Texas - Everything taken care of.

4.5
Details
i ordered glasses and thought i was getting transision lens not sun glasses. need to order regular glasses I was never a pissed off customer. I just needed to get information and finally went the correct route. The person that helped me was great and very helpful.
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Review
#1655594 Review #1655594 is a subjective opinion of poster.
4.0
Details
I purchased my 1st.pair glasses9/15/17 they fit big so I called Zenni told them I thought the arms were bent they sent me new frame that wasn't problem I just needed them adjusted.Last summer I splashed cleaner on lenses and it damaged the progressive lenses. I ordered...
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Review
#1524788 Review #1524788 is a subjective opinion of poster.
Pros
  • Prices
Reason of review
Good customer service

Zenni Optical - Please delete my account

Please delete my account for email tanner.rosanne@gmail.com. Thank you.
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Review
#1676422 Review #1676422 is a subjective opinion of poster.

Zenni Optical - Okay!

1.0
Details
So yesterday i placed an order on some glasses. It charged my card. And i wanted to cancel. I lakes to someone in a chat last night and they said they would cancel it i want to know if they did that or not
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Review
#1528065 Review #1528065 is a subjective opinion of poster.

Contact Zenni Optical Customer Service

Mailing Address:
ZENNI OPTICAL, INC
448 Ignacio Blvd
Novato, California
United States
Phone:
(800) 211-2105
All Zenni Optical Contacts

Zenni Optical - My prescription is totally wrong

2.0
Details
I have called twice, the first time i waited 20 minutes and then a recording tells me there is no agents available to call back later. I call back same thing. I am Not Happy!
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Review
#1485649 Review #1485649 is a subjective opinion of poster.