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1.9
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Zenni Optical - Poor quality control and refused a replacement

Update by user Sep 13

I sent an email to Zenni customer support with the screenshot of review I uploaded. They promised to send the replacement right away. However, the received replacement has a slight difference in lens shape as well, but not as much as the original.

Original review posted by user Aug 14

Out of the box, the...
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Review
#1622535 Review #1622535 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Pros
  • Price
Cons
  • Quality control
  • Customer service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
Tags
  • online eyeglasses
  • Poor Quality Controls
Resolved
1.0
Details

Update by user Aug 02, 2018

They responded through facebook messenger and agreed to take the glasses back.

Original review posted by user Jul 03, 2018

I am partially blind and desperately needed glasses to replace a scratched pair (one eye only). The pair that arrived was unusable. I can see better with nothing than with this pair. The lens...
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1 comment
Anonymous
#1517613

Try Costco.

Review
#1294516 Review #1294516 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Pros
  • I liked that i had an option to order glasses online
Cons
  • Extremely poor quality glasses that arrived
Reason of review
Bad quality
Loss
$40
Preferred solution
Full refund

Contact Zenni Optical Customer Service

Mailing Address:
ZENNI OPTICAL, INC
448 Ignacio Blvd
Novato, California
United States
Phone:
(800) 211-2105
All Zenni Optical Contacts

Zenni Optical Products and Services Reviews

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