Rating: 1 Star Clear all filters (15 of 55 reviews match)
Filter by rating
filters
Product:
Show
Rating:

Zenni Optical in Tucker, Georgia - CHEAP HAS A PRICE - Risky to do business with

1.0
Details
ZENNI does not guarantee quality of product or service. Will imply any error in fulfilling Rx is customer misconception or customer fault. Only provides 50% refund with 30 days of purchase, however, it takes 2 weeks to fulfill order, so customer only has 2 weeks to return or settle a problem with order. Therefore Zenni does not fully back product or service, claiming work is "custom". Off-shore customer service may be difficult to communicate with. One lens in pair of glasses was missing the Rx! Eyeglasses have no value if Rx is wrong and company has a poor refund policy plus makes it difficult to repair their error.
View full review
Review
#1674814 Review #1674814 is a subjective opinion of poster.

Zenni Optical - Terrible! Made in China and caused issues with my eyes.

1.0
Details
I returned the glasses due to them causing issues with my eyesight. Zenni were not helpful and I had to take out a paypal case to get resolution.
View full review
Review
#1639363 Review #1639363 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Cons
  • Terrible refund and repair policy
Reason of review
Warranty issue
Preferred solution
Never deal with Zenni ever again
Tags
  • online eye glasses
  • Glasses Online
  • Zenni
  • No Refunds

Zenni Optical - Crap sunglasses & won't refund

1.3
Details
Sunglasses look like color was sprayed on. NO QUALITY CONTROL. Need them for Spain but no time to dither around with company that doesn't care about quality control. Totally useless $128 for all the "premium" add-ons! I hate these glasses and cannot use them. They must have too many customers so i'll save them from ever having to bother with my needs again.
View full review
Review
#1584593 Review #1584593 is a subjective opinion of poster.
Product
Zenni Optical Sunglasses
Pros
  • Cheap eye glasses
Cons
  • Extremely poor quality glasses that arrived
  • Terrible refund and repair policy
Reason of review
Bad quality
Loss
$130
Preferred solution
Full refund
Tags
  • online eye glasses
  • Glasses Online
  • Zenni
  • No Refunds

Zenni Optical - Okay!

1.0
Details
So yesterday i placed an order on some glasses. It charged my card. And i wanted to cancel. I lakes to someone in a chat last night and they said they would cancel it i want to know if they did that or not
View full review
Review
#1528065 Review #1528065 is a subjective opinion of poster.
Service
Zenni Optical Shipping Service

Zenni Optical in Lima, Ohio - Manufactured horrible and horrible customer service

1.0
Details
Zenni sent me a defective product. When called customer service I was advised that I can send them back so that they can look into it. When asked if I would get a refund I was advised no. I feel that all of us who have been scammed out of money by zenni and sent sub-par glasses should file a class action lawsuit. These glasses were for my 8 year old son and he can’t even wear them. Other people should know what zenni does and they should compensate us for our inconvenience.
View full review
Review
#1444271 Review #1444271 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Reason of review
Damaged or defective
1.3
Details
I paid for expedited shipping one full week ago. I expected the glasses to arrive by now since customer service told me on the phone that they most likely would. Now customer service just told me that they shipped them to an office in California (which seems dishonest...
View full review
Review
#1314796 Review #1314796 is a subjective opinion of poster.
1.4
Details
I have ordered 5 pair of glasses from this company. Never again. I sent them an email message they say they never received, I was told the frames that did not fit as advertised would not be replaced. the other 4 were fine, these were not. so, if you want to order from...
View full review
1 comment
Anonymous
#1527107

this appears to have been resolved and they have agreed to extend the warranty period for another week. I am hopeful I can get another replacement pair. will provide update when issue is finished.

Review
#1313143 Review #1313143 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Pros
  • Four pair ordered were fine
Cons
  • Order not delivered as promised
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund
1.0
Details
I bought a pair of glasses online in November. I had never done this before. After a couple of months the screw holding the glasses onto the frame started getting loose every few days. Recently, around July 17th, the earpiece broke in half. I called the company, and...
View full review
Review
#1308698 Review #1308698 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Cons
  • Poor product quality
  • Terrible refund and repair policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$85
Preferred solution
Send replacement parts at no charge

Zenni Optical - Cheap made

1.0
Details
After only 3 month's the rubber strap that holds the lens in my frames broke valled zenni optical and they yold me they only have a 30 warranty. Every other optical i ha e ever used has a 1 year warranty after spending $168.00 for these flasses and only lasting 3 months I will never recomend zenni optical
View full review
Review
#1303515 Review #1303515 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Reason of review
Bad quality

Contact Zenni Optical Customer Service

Mailing Address:
ZENNI OPTICAL, INC
448 Ignacio Blvd
Novato, California
United States
Phone:
(800) 211-2105
All Zenni Optical Contacts

Zenni Optical Products and Services Reviews

Compare Zenni Optical to

GlassesUSA
GlassesUSA
334 reviews
1.6
Compare

Zenni Optical in Los Angeles, California - Awful

1.0
Details
The product is garbage in every way. Received bent (unfuxable), hugely oversized, ugly frames, and wrong lenses. Zenni refused to refund. The 50% refund is a joke. Avoid this ripoff company!!! CHEAP, CHEAP, CHEAP garbage!!!
View full review
Review
#1295421 Review #1295421 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses