Rating: 2 Stars Clear all filters (11 of 55 reviews match)
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1.9
Details
Zenni Optical - Poor quality control and refused a replacement

Update by user Sep 13

I sent an email to Zenni customer support with the screenshot of review I uploaded. They promised to send the replacement right away. However, the received replacement has a slight difference in lens shape as well, but not as much as the original.

Original review posted by user Aug 14

Out of the box, the...
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Review
#1622535 Review #1622535 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Pros
  • Price
Cons
  • Quality control
  • Customer service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
Tags
  • online eyeglasses
  • Poor Quality Controls

Zenni Optical - My prescription is totally wrong

2.0
Details
I have called twice, the first time i waited 20 minutes and then a recording tells me there is no agents available to call back later. I call back same thing. I am Not Happy!
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Review
#1485649 Review #1485649 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses

Zenni Optical - Promo code

2.0
Details
Spent 45 minutes picking out a pair of glasses and 1 1/2 hours trying to get help with a promo code that will not reduce my cost.
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Review
#1480149 Review #1480149 is a subjective opinion of poster.
Service
Zenni Optical Customer Care
Pros
  • Cheap eyeglasses
Cons
  • Customer service wait
Reason of review
Order processing issue
Loss
$12
Preferred solution
Price reduction
Tags
  • Glasses Online

Zenni Optical - Prescription Incorrect

1.5
Details
Wrong Rx (lens), too blurry. I ordered a pair from a competitor the same day and the prescription for them is fine. Since Zenni doesn't pay shipping & handling and the total cost was so cheap, not sending them back since S&H is more than the frames are worth ($11.00). Taking them to my doctor to check the Rx they were made with and possibly fitting them with an appropriate lenses.
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Review
#1443248 Review #1443248 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Cons
  • Wrong prescription
Reason of review
Damaged or defective
Loss
$17
Preferred solution
Correct Lens & Pay S&H Costs
Tags
  • optician
  • online eye glasses
  • Shipping
1.5
Details
Zenni Optical - Refused responsibility for glasses they knew could easily break.
Zenni Optical - Refused responsibility for glasses they knew could easily break.
DO NOT BY GLASSES from these people if you are not prepared to buy another pair within the year. I bought my third pair of glasses from Zenni six months ago. Three months ago a lens chipped on the bottom edge. Now I have multiple chips by the temple. I have been...
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Review
#1240711 Review #1240711 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Pros
  • Price
Reason of review
Poor customer service
Loss
$100
Preferred solution
Full refund
1.6
Details
Zenni Optical - Waste of Money & Time
I ordered my glasses a month ago in 3 days. The glasses arrived in a week or so but they lenses were blurry. I took them to my eye doctor to test the lenses, they told me Zenni made 3 mistakes! The first Zenni phone rep was rude, lazy, and stupid. I called back and got...
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Review
#1199333 Review #1199333 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Reason of review
Bad quality
2.0
Details
I placed an order with Zenni for progressive bifocals with prism, only to find out "we don't offer prism in progressive bifocals." I entered my information WITH prism. Apparently when I added the progressive lenses, the ordering system removed the prism, although it...
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Review
#1184907 Review #1184907 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Cons
  • Poor customer service
Reason of review
Poor customer service
Loss
$39
Preferred solution
Full refund
Tags
  • online eyeglasses
  • No Refunds
1.5
Details
The glasses I ordered are optically very uncomfortable and unlike any other pair of glasses I have ordered and worn from a range of other suppliers. Also I found the overall build quality to be poor and not in line with the price they charged. When I contacted Zenni to...
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Review
#1074564 Review #1074564 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Cons
  • No refund
  • Poor product quality
  • Obstructive customer services
Reason of review
Return, Exchange or Cancellation Policy
Loss
$140
Preferred solution
Full refund
Tags
  • online eye glasses
  • Zenni
  • No Refunds
  • Poor Quality Glasses
1.6
Details
Zenni Optical - Sunglasses Review
Ordered prescription sunglasses. Plastic frame lasted less than 6 months before it broke. Ordered 2 more of same frame since lenses were new. Received frames and determined lenses were cut too large and for the frame. Zenni Optical has stretched the plastic frame to...
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Review
#982115 Review #982115 is a subjective opinion of poster.
Product
Zenni Optical Sunglasses
Reason of review
Bad quality

Contact Zenni Optical Customer Service

Mailing Address:
ZENNI OPTICAL, INC
448 Ignacio Blvd
Novato, California
United States
Phone:
(800) 211-2105
All Zenni Optical Contacts

Zenni Optical Products and Services Reviews

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2.0
Details
Shoddy work not worth the cheap price. We ordered two pairs of glasses with an identical prescription. We received two pairs of glasses with slightly different prescriptions. When worn, one pair would result in slightly blurred vision, dizziness, etc so we took them...
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Review
#644718 Review #644718 is a subjective opinion of poster.
Cons
  • No accountabilty defective product
  • Poor quality
Reason of review
Bad quality
Loss
$43
Preferred solution
Full refund
Tags
  • online eyeglasses