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Zenni Optical - Wrong prescription

2.6
Details
I received my glasses from Zenni and I could tell immediately they were wrong. Went to my eye doctor today to make sure my prescription was correct and while I was there they measured the prescription and it’s completely wrong. Zenni refuses to refund for their mistake
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Review
#1681962 Review #1681962 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Pros
  • I liked that i had an option to order glasses online
Cons
  • Terrible refund and repair policy
Reason of review
Poor customer service
Loss
$312
Preferred solution
Full refund
2.7
Details
We have ordered from Zenni for the past five years, with no problems. Unfortunately, the company changed how they produce their progressive lenses. I had to return the new pair I ordered because of what they call 'watermarks.' These watermarks are etching on each lens....
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Review
#1286099 Review #1286099 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Cons
  • New watermarks on progressive lenses
Reason of review
Bad quality
2.6
Details
I recently ordered 2 pair of glasses, one with their free UV blocker and one with the $16.95 blue UV block. The free block tints the lens yellow and the blue block tints them green. Family members have ordered from Zenni previously and the lens were clear, as they...
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2 comments
Anonymous
#1617701

I had the same thing happen to me. 2 pairs with uv blocker and there's a very noticeable green tint to everything. This is absolutely no good because I do a lot of video color correction.

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Review
#1219622 Review #1219622 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Reason of review
Bad quality
Loss
$90
3.3
Details
You find Zenni Optical coupons to use and when you get to the end of you order they don't accept any of them, no matter which one of them you use. If those coupons are not legal, they should tell the website that has them, to take them down. Nothing but bait and...
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1 comment
Anonymous
#1457791

ZenniOptical has NOTHING to do with coupons you get from 3rd party sites. If it doesn't come directly from Zenni (ie on their website or in an email from them), it's not a "bait and switch".Places like RetailMeNot get those codes from people who submit to that site.

Review
#1191890 Review #1191890 is a subjective opinion of poster.
Product
Zenni Optical Coupon
Pros
  • Prices
Cons
  • No discounts accepted
Reason of review
Order processing issue
Preferred solution
Price reduction

Contact Zenni Optical Customer Service

Mailing Address:
ZENNI OPTICAL, INC
448 Ignacio Blvd
Novato, California
United States
Phone:
(800) 211-2105
All Zenni Optical Contacts

Zenni Optical Products and Services Reviews

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