Rating: 5 Stars Clear all filters (3 of 55 reviews match)
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Zenni Optical in League City, Texas - Everything taken care of.

4.5
Details
i ordered glasses and thought i was getting transision lens not sun glasses. need to order regular glasses I was never a pissed off customer. I just needed to get information and finally went the correct route. The person that helped me was great and very helpful.
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Review
#1655594 Review #1655594 is a subjective opinion of poster.
Service
Zenni Optical Customer Care
4.9
Details
I am a first time consumer with Zenni, I called twice for assistance as I needed help with the measurements, which are in mm.The gentleman that i spoke to was extremely helpful-very patient, but I was still concerned that I ordered them correctly. When I received my...
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1 comment
Anonymous
#1379855

This is a complaint website.

It is not here for apple polishing or free advertising.

Tell us about someone who insulted your or a crummy business that swiped your money.

Review
#1115537 Review #1115537 is a subjective opinion of poster.
Service
Zenni Optical Customer Care
Pros
  • Good quality
  • Cheap eyeglasses
Reason of review
Good quality
Tags
  • online eyeglasses

Zenni Optical in New York, New York - Zenni Online Optical Store

5.0
Details
I bought glasses from Zenni and was told on the phone by the customer service rep that I would get a full store credit if I should need to return them for any reason. When I did in fact need to return them, they did not give me a full credit even though the glasses were in perfect condition. So they lied. When I wrote to complain to the company that I was not told the truth, they referred to their policy of partial credit which was written on their website. Fine, but I do not like being TOLD something on the phone that contradicts the store policy. To me that is deception. Tell the truth, especially when the customer asks!
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Review
#666846 Review #666846 is a subjective opinion of poster.
Pros
  • Fast
Cons
  • Wasting my time
Reason of review
Poor customer service
Loss
$40
Preferred solution
Let the company propose a solution
Tags
  • optician

Contact Zenni Optical Customer Service

Mailing Address:
ZENNI OPTICAL, INC
448 Ignacio Blvd
Novato, California
United States
Phone:
(800) 211-2105
All Zenni Optical Contacts

Zenni Optical Products and Services Reviews

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