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I ordered glasses and did not get them so when I called they said they did not find my account but they took the money out of my bank .I have a bank statement with the withdraw on it ' so I called and was told I was not a costurmer.and they cant help me .so tell me...
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1 comment
zenniopticalCares
#1553330

Hi, thank you for posting your complaint, which gives us an opportunity to address this issue. We were sorry to learn that your experience with Zenni was not as you had hoped.

We would like to invite you to contact us at service@zennioptical.com with a copy of the bank statement and the account information that may have been used for registering on our websitem so that we may resolve this matter to your satisfaction. Thank you!

Review
#1345882 Review #1345882 is a subjective opinion of poster.
Service
Zenni Optical Customer Care
Cons
  • I dont care foe it at all
  • Order not delivered as promised
Reason of review
Poor customer service
Loss
$38
Preferred solution
Deliver product or service ordered
Tags
  • Zenni
I HAVE PURCHASED GLASS,E BEFORE FROM ZENNI.I AM TRYING TO LOG IN ,I FORGOT MY PASSWORD. TRIED RESETTING IT BUT IT WON,T TAKE MY NEW PASSWORD , I HAVE BEEN DOING THIS FOR 3 DAY,S I HAVE TALKED TO YOUR CUSTOMER SERVICE PEOPLE AT LEST 4 DIFFERENT TIME,S, HAVE GOTTEN 4...
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1 comment
zenniopticalCares
#1535082

Hi, thank you for posting your complaint, which gives us an opportunity to address the issues you mentioned about the customer service experience you had and your impression of the process of the new password at Zenni Optical. First, we were very sorry to learn that you experienced less than gracious assistance when you spoke with our customer service representatives.

Consequently, we want to apologize for any dissatisfaction you experienced as a result of this matter. We want to confirm with you the Password Requirements-Must be 8-14 characters | Include at least (1) letter AND (1) number | Passwords are case sensitive. We would invite you to recheck the new password and make sure it meets the requirements and try again on our website. If you still can't access, please feel free reach out to us at service@zennioptical.com with your problems and a screenshot to show us the warning message,and we'd be happy to look into it!

Thank you! Zenni Optical

Review
#1323514 Review #1323514 is a subjective opinion of poster.
1.3
Details
I paid for expedited shipping one full week ago. I expected the glasses to arrive by now since customer service told me on the phone that they most likely would. Now customer service just told me that they shipped them to an office in California (which seems dishonest...
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Review
#1314796 Review #1314796 is a subjective opinion of poster.
1.4
Details
I have ordered 5 pair of glasses from this company. Never again. I sent them an email message they say they never received, I was told the frames that did not fit as advertised would not be replaced. the other 4 were fine, these were not. so, if you want to order from...
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1 comment
Anonymous
#1527107

this appears to have been resolved and they have agreed to extend the warranty period for another week. I am hopeful I can get another replacement pair. will provide update when issue is finished.

Review
#1313143 Review #1313143 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Pros
  • Four pair ordered were fine
Cons
  • Order not delivered as promised
Reason of review
Return, Exchange or Cancellation Policy
Loss
$100
Preferred solution
Full refund
1.0
Details
I bought a pair of glasses online in November. I had never done this before. After a couple of months the screw holding the glasses onto the frame started getting loose every few days. Recently, around July 17th, the earpiece broke in half. I called the company, and...
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Review
#1308698 Review #1308698 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Cons
  • Poor product quality
  • Terrible refund and repair policy
Reason of review
Return, Exchange or Cancellation Policy
Loss
$85
Preferred solution
Send replacement parts at no charge

Zenni Optical - Cheap made

1.0
Details
After only 3 month's the rubber strap that holds the lens in my frames broke valled zenni optical and they yold me they only have a 30 warranty. Every other optical i ha e ever used has a 1 year warranty after spending $168.00 for these flasses and only lasting 3 months I will never recomend zenni optical
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Review
#1303515 Review #1303515 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Reason of review
Bad quality

Zenni Optical in Los Angeles, California - Awful

1.0
Details
The product is garbage in every way. Received bent (unfuxable), hugely oversized, ugly frames, and wrong lenses. Zenni refused to refund. The 50% refund is a joke. Avoid this ripoff company!!! CHEAP, CHEAP, CHEAP garbage!!!
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Review
#1295421 Review #1295421 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Resolved
1.0
Details

Update by user Aug 02, 2018

They responded through facebook messenger and agreed to take the glasses back.

Original review posted by user Jul 03, 2018

I am partially blind and desperately needed glasses to replace a scratched pair (one eye only). The pair that arrived was unusable. I can see better with nothing than with this pair. The lens...
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1 comment
Anonymous
#1517613

Try Costco.

Review
#1294516 Review #1294516 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Pros
  • I liked that i had an option to order glasses online
Cons
  • Extremely poor quality glasses that arrived
Reason of review
Bad quality
Loss
$40
Preferred solution
Full refund

Zenni Optical - UNHAPPY GALSSES

GLASSES GREAT FOR VISION PART BUT PAYED EXTRa for finger print and dirt r not sticking$16.95 worth nothing expect refund and I am trying to order a new set of sunglasses not veryeasy ls advise about credit and reorder tks RON BANK WOULD ORDER AGAIN BUT NOT WITH EXTRAS {{Redacted}}
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Review
#1286754 Review #1286754 is a subjective opinion of poster.
Product
Zenni Optical Sunglasses
Reason of review
Not as described/ advertised
Loss
$17
Preferred solution
Full refund
2.7
Details
We have ordered from Zenni for the past five years, with no problems. Unfortunately, the company changed how they produce their progressive lenses. I had to return the new pair I ordered because of what they call 'watermarks.' These watermarks are etching on each lens....
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Review
#1286099 Review #1286099 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Cons
  • New watermarks on progressive lenses
Reason of review
Bad quality