Not resolved
Customer service
Exchange, Refund and Cancellation Policy
Prescription Services
Product or Service Quality
Value for money

I bought a pair of glasses online in November. I had never done this before.

After a couple of months the screw holding the glasses onto the frame started getting loose every few days. Recently, around July 17th, the earpiece broke in half. I called the company, and was told that the warranty was only for 30 days, and that I would have to purchase a new frame.

I accept responsibility for not knowing that they only had a 30 day refund, but I have learned my lesson. Never, ever buy products from a company that won't stand behind their products for more than 30 days.

I had assumed that the warranty would be at least a year, as it has for every other product I have bought in my 82 years

My advice to consumers: don't try to try to save money on glasses by buying from Zenni Optical. You are better off going to a local glasses outlet like Walmart, which stands behind its products and provides direct, human service.

Product or Service Mentioned: Zenni Optical Eyeglasses.

Reason of review: Return, Exchange or Cancellation Policy.

Monetary Loss: $85.

Preferred solution: Send replacement parts at no charge.

Zenni Optical Cons: Poor product quality, Terrible refund and repair policy.

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