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I ordered glasses and did not get them so when I called they said they did not find my account but they took the money out of my bank .I have a bank statement with the withdraw on it ' so I called and was told I was not a costurmer.and they cant help me .so tell me what can I do I don't even know where to sent copy of my bank statement if I can get someone to help me find out what I should do then mybe I can get my glasses or my money . iam on a fixed income and I cant afford to be ripped off so will someone please help all I want is my glasses

Product or Service Mentioned: Zenni Optical Customer Care.

Reason of review: Poor customer service.

Monetary Loss: $38.

Preferred solution: Deliver product or service ordered.

Zenni Optical Cons: Order not delivered as promised, I dont care foe it at all.

  • Zenni
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Hi, thank you for posting your complaint, which gives us an opportunity to address this issue. We were sorry to learn that your experience with Zenni was not as you had hoped.

We would like to invite you to contact us at with a copy of the bank statement and the account information that may have been used for registering on our websitem so that we may resolve this matter to your satisfaction. Thank you!