Not resolved
Billing Practices
Customer service
Discounts and Special Offers
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability

I was so excited to get prescription glasses at such cheap prices. A year ago, I bought one metal and two plastic framed glasses.

I wore the metal pair for about a month when one of the lenses just fell out. I thought that maybe a screw had come loose but that's not the case. The lens itself is just not shaped right. Zenni offers EXACTLY a 30 day warranty and since I didn't notice it until 32 days after my purchase, too bad so sad.

The plastic frames are my sunglasses that are rarely worn and a spare pair that I've never worn. I put my sunglasses on yesterday and the frame was just split. Busted. I've worn those sunglasses maybe half a dozen times.

I got into my drawer and pulled out the other plastic framed glasses that I purchased as a spare pair and guess what? The frame is split in exactly the same place that my sunglasses split and they have NEVER EVEN BEEN WORN.

My opinion of zenni optical is that if you want inexpensive glasses that you can literally throw away after not much use, then go for it.

Please be aware that the color you receive is often quite a bit different than what's pictured on their site. As someone who can't see without glasses, I'm going to find another place to shop.

This reviewer shared experience about bad quality and wants this business to read this review and look into the issue (if any) as the author lost $50. LuMax is overall dissatisfied with Zenni Optical. The most disappointing about prescription glasses at Zenni Optical was poor quality, almost no warranty and very poor refund exchange policy , but reviewer liked cheap eye glasses. Reviewer wants customer support to reach our to him or her ASAP for further discussion of this matter.

Also, you can continue reading comments about Zenni Optical.

Check out the best and the worst companies in Medical Supplies and Equipment category for more informed decision or compare Zenni Optical to other companies on our site.

Do You Have Something To Say ?

Write a review


Terms of Service
Post Comment

You May Also Like