Product: Zenni Optical Customer Care Clear all filters (6 of 6 reviews match)
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Zenni Optical in League City, Texas - Everything taken care of.

4.5
Details
i ordered glasses and thought i was getting transision lens not sun glasses. need to order regular glasses I was never a pissed off customer. I just needed to get information and finally went the correct route. The person that helped me was great and very helpful.
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Review
#1655594 Review #1655594 is a subjective opinion of poster.
Service
Zenni Optical Customer Care

Zenni Optical - Promo code

2.0
Details
Spent 45 minutes picking out a pair of glasses and 1 1/2 hours trying to get help with a promo code that will not reduce my cost.
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Review
#1480149 Review #1480149 is a subjective opinion of poster.
Service
Zenni Optical Customer Care
Pros
  • Cheap eyeglasses
Cons
  • Customer service wait
Reason of review
Order processing issue
Loss
$12
Preferred solution
Price reduction
Tags
  • Glasses Online
Its now day three that I have been either on hold for a long time, or not deciphering the dialect of the customer service person when they did answer. Tried again today and asked if there was another way to get the prescription information to the company to buy two...
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Review
#1437825 Review #1437825 is a subjective opinion of poster.
Service
Zenni Optical Customer Care
Reason of review
Poor customer service
I ordered glasses and did not get them so when I called they said they did not find my account but they took the money out of my bank .I have a bank statement with the withdraw on it ' so I called and was told I was not a costurmer.and they cant help me .so tell me...
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1 comment
zenniopticalCares
#1553330

Hi, thank you for posting your complaint, which gives us an opportunity to address this issue. We were sorry to learn that your experience with Zenni was not as you had hoped.

We would like to invite you to contact us at service@zennioptical.com with a copy of the bank statement and the account information that may have been used for registering on our websitem so that we may resolve this matter to your satisfaction. Thank you!

Review
#1345882 Review #1345882 is a subjective opinion of poster.
Service
Zenni Optical Customer Care
Cons
  • I dont care foe it at all
  • Order not delivered as promised
Reason of review
Poor customer service
Loss
$38
Preferred solution
Deliver product or service ordered
Tags
  • Zenni
1.0
Details
I ordered glasses for my 6 year old daughter who cannot see without glasses. I have tried multiple times to contact them and just to be lied to be the company. Then when I finally did get to talk to someone i was treated like a fool who didnt know anything. When I...
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Review
#1240330 Review #1240330 is a subjective opinion of poster.
Service
Zenni Optical Customer Care
Cons
  • Order not delivered as promised
  • Obstructive customer services
Reason of review
Poor customer service
4.9
Details
I am a first time consumer with Zenni, I called twice for assistance as I needed help with the measurements, which are in mm.The gentleman that i spoke to was extremely helpful-very patient, but I was still concerned that I ordered them correctly.When I received my...
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1 comment
Anonymous
#1379855

This is a complaint website.

It is not here for apple polishing or free advertising.

Tell us about someone who insulted your or a crummy business that swiped your money.

Review
#1115537 Review #1115537 is a subjective opinion of poster.
Service
Zenni Optical Customer Care
Pros
  • Good quality
  • Cheap eyeglasses
Reason of review
Good quality
Tags
  • online eyeglasses

Contact Zenni Optical Customer Service

Mailing Address:
ZENNI OPTICAL, INC
448 Ignacio Blvd
Novato, California
United States
Phone:
(800) 211-2105
All Zenni Optical Contacts

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