Product: Zenni Optical Eyeglasses Clear all filters (25 of 25 reviews match)
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Zenni Optical - Wrong prescription

2.6
Details
I received my glasses from Zenni and I could tell immediately they were wrong. Went to my eye doctor today to make sure my prescription was correct and while I was there they measured the prescription and it’s completely wrong. Zenni refuses to refund for their mistake
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Review
#1681962 Review #1681962 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Pros
  • I liked that i had an option to order glasses online
Cons
  • Terrible refund and repair policy
Reason of review
Poor customer service
Loss
$312
Preferred solution
Full refund

Zenni Optical - Question?

3.5
Details
Zenni Optical - Question?
On September 19 I ordered my glasses online, this is the second time I have done this process. Yesterday I received the lenses because I paid the priority shipping, only that the lenses arrived with permanent black Tint and I requested that the change be made when one went out in the sun, also another thing is that the left-sided lens arrived. With a little detail. That is why I am writing to you to know if I can return you and make the correct change, if I need to pay again or what guarantee we have when making these purchases online, I am really satisfied with the service of being able to do it from home, that is why I write and I am looking forward to your response. Concepcion Paz pazcony07@yahoo.com.mx Thank you
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Review
#1665773 Review #1665773 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Pros
  • Fast
  • Prices
  • I liked that i had an option to order glasses online
Reason of review
Damaged or defective
Loss
$95
Preferred solution
Let the company propose a solution
Tags
  • Glasses Online

Zenni Optical - Terrible! Made in China and caused issues with my eyes.

1.0
Details
I returned the glasses due to them causing issues with my eyesight. Zenni were not helpful and I had to take out a paypal case to get resolution.
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Review
#1639363 Review #1639363 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Cons
  • Terrible refund and repair policy
Reason of review
Warranty issue
Preferred solution
Never deal with Zenni ever again
Tags
  • online eye glasses
  • Glasses Online
  • Zenni
  • No Refunds
Resolved Featured
1.9
Details
Zenni Optical - Poor quality control and refused a replacement

Update by user Sep 13

I sent an email to Zenni customer support with the screenshot of review I uploaded. They promised to send the replacement right away. However, the received replacement has a slight difference in lens shape as well, but not as much as the original.

Original review posted by user Aug 14

Out of the box, the...
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Review
#1622535 Review #1622535 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Pros
  • Price
Cons
  • Quality control
  • Customer service
Reason of review
Bad quality
Preferred solution
Deliver product or service ordered
Tags
  • online eyeglasses
  • Poor Quality Controls

Zenni Optical - My prescription is totally wrong

2.0
Details
I have called twice, the first time i waited 20 minutes and then a recording tells me there is no agents available to call back later. I call back same thing. I am Not Happy!
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Review
#1485649 Review #1485649 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
I ordered glasses for the first time after my daughters and several friends had a good experience with them, loved their glasses, and received them quickly. I ordered from them because another company had slow shipping (but way better glasses). It has now been 13 days...
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1 comment
Anonymous
#1683250

Similar situation. Ordered Apr 26, as of May 6 still "processing". How is it Lenscrafters can make them in 1 hour, but these people take 2 weeks (or more)?

Review
#1475457 Review #1475457 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses

Zenni Optical in Lima, Ohio - Manufactured horrible and horrible customer service

1.0
Details
Zenni sent me a defective product. When called customer service I was advised that I can send them back so that they can look into it. When asked if I would get a refund I was advised no. I feel that all of us who have been scammed out of money by zenni and sent sub-par glasses should file a class action lawsuit. These glasses were for my 8 year old son and he can’t even wear them. Other people should know what zenni does and they should compensate us for our inconvenience.
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Review
#1444271 Review #1444271 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Reason of review
Damaged or defective

Zenni Optical - Prescription Incorrect

1.5
Details
Wrong Rx (lens), too blurry. I ordered a pair from a competitor the same day and the prescription for them is fine. Since Zenni doesn't pay shipping & handling and the total cost was so cheap, not sending them back since S&H is more than the frames are worth ($11.00). Taking them to my doctor to check the Rx they were made with and possibly fitting them with an appropriate lenses.
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Review
#1443248 Review #1443248 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Cons
  • Wrong prescription
Reason of review
Damaged or defective
Loss
$17
Preferred solution
Correct Lens & Pay S&H Costs
Tags
  • optician
  • online eye glasses
  • Shipping
Yes, I was very disappointed in Glasses USA but I must admit that they are right on with the prescription. Zenni Optical glasses are cheaper and the prescription is also right on. However from the time that you order the glasses and the time that you actually receive...
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Review
#1389674 Review #1389674 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses

Contact Zenni Optical Customer Service

Mailing Address:
ZENNI OPTICAL, INC
448 Ignacio Blvd
Novato, California
United States
Phone:
(800) 211-2105
All Zenni Optical Contacts

Zenni Optical Reviews

  1. 15 reviews
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  3. 4 reviews
  4. 2 reviews
  5. 3 reviews
Zenni Optical reviews
Made My son glasses wrong and expected me to repay for another pair. I will never order from this site again. Made My son glasses wrong and expected me to repay for another pair. I will never order from this site again. Made My son glasses wrong and expected me to...
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Review
#1383700 Review #1383700 is a subjective opinion of poster.
Product
Zenni Optical Eyeglasses
Reason of review
Damaged or defective
Loss
$70
Preferred solution
Full refund